he Consumer Protection Council (CPC) has reeled out a number of sanctions and compensation orders on Multichoice Nigeria limited, for cases of alleged violation of consumer rights in the operation of its Digital Satelite Television (DStv)
This development is contained in a statement issued Sunday in Abuja by CPC’s Spokesman Mr Abiodun Obimuyiwa.
Obimuyiwa said: “After an extensive investigation, the Consumer Protection Council (CPC) has substantiated allegations of violations of consumer rights by MultiChoice Nigeria Limited in the provision of its Digital Satellite Broadcast Television (DStv) service.
“Consequently, the Council has issued far-reaching orders, including suspension of service when consumers are away; release of free-to-air channels, even when subscription expires; compensation across board to consumers for lost viewing time, introduction of local toll free lines; and reasonable equitable spread of popular sports channels, among others.
“The multinational pay-media company is also required to present written assurances in line with Section 10 of the Council’s enabling law that it will not engage in any conduct which is detrimental to the interest of consumers,” he stated.
CPC also mandated that the company shall for 18 months from the date of the orders, subject its processes to the Council’s inspection to ensure compliance with the directives contained in the orders.