The scarcity of the new naira notes took a worse turn on Monday as currency racketeers took advantage of the situation to exploit Nigerians who were desperate to obtain the currencies.
In Abuja, the nation’s capital, Lagos, Anambra and other states, black marketers were observed selling the new notes to those who could not endure the long queues at Automated Teller Machine stands.
A currency seller, Abdul Mohammed, operating under Dei-Dei pedestrian bridge in the Federal Capital Territory, said the inability of banks to distribute the new notes has increased the demand for them.
“We normally sell N10,000 for N13,000 and N20, 000 for N26,000. I will provide all the denominations you want. I have N200, N500 and N1,000 new naira notes,’’ he offered.
When asked if he could supply N600,000 new notes, he promised to notify our correspondent when the notes were available for collection.
He said, “The new notes are very scarce and that is why we charge more. Getting the new notes is very tough and expensive for us. The issue of changing the notes has caused a lot of problems. There is high demand for it. I get the notes at very expensive rates too.
“It is also not available at banks because people are rushing to buy it there; we are not enjoying the business at this time.
“We sell a bundle of 200 notes for N300,000; N500 is even cheaper than that. Some get it from the bank but it gets exhausted quickly.”
A currency exchange operator, who chose to remain anonymous, explained that the currency exchangers maintain a relationship with bank staff, adding, however, that they do not pay for the currencies, except by way of incentives or when there is an increase in demand.
“Currency exchangers basically form relationships with bank staff. If I need an amount, all I do is put a call through to my contact in the bank, ask for the availability of what I need, find out the buy rate, and buffer it by N5-N10 to resell.
“Most times, we don’t offer the bank staff anything. We just give incentives once in a while. Except there is high demand and limited supply, that’s when they can demand something. N50,000 mint (new notes), for example, could resell for about N53,000 or N60, 000, at most,’’ he explained.
Banks in Onitsha, Nnewi, Obosi, Nkpor, Ekwulobia and some parts of Awka in Anambra State did not open as a result of the Monday sit-at-home.
One of our correspondents, who went round the cities, noticed that most of the ATMs were switched off while the few ones that were working were still dispensing the old notes even as they were besieged by a huge crowd of customers.
In the early hours of Monday, The PUNCH gathered that two persons who had a public address system, went around some streets of Onitsha and Nkpor, asking the residents to come out and buy the new notes.
The unidentified individuals were said to have insisted on collecting N3,000 on every N10,000 withdrawal of the new notes.
Our correspondents who visited some parts of Lagos and Ogun states, including Ikeja, Egbeda, Ikotun, Idimu and Magboro, observed that the racketeers had taken over the naira swap initiative in alleged deals between them and some bankers.
The currency racketeering was on full display at Access Bank located on Ikorodu Road in Lagos on Monday.
A resident, who chose to speak on condition of anonymity, said, “I went to the Access Bank to withdraw some money. Out of all the nine Automated Teller Machines on the bank premises, only one was dispensing the new notes with a N20,000 withdrawal limit.”
“However, due to the long queue of customers on the bank premises, a woman whom some people had accused of using different ATM cards to empty a nearby Zenith Bank machine began to sell the new notes to those who could not withstand the long hour on the queue,” she narrated
According to her, the lady charged N1,000 per N10,000 and N5,000 per N100,000 for the new notes.
Similarly, during visits to some PoS operators in Ogun and Lagos, some residents narrated how they bought the new notes from bankers and black market operators.
A PoS operator at Berger bus stop told The PUNCH they could not get the new notes from banks due to the scarcity.
She further alleged that some bankers and black market operators were selling the new notes at outrageous rates, making it difficult for them to maintain the previous charging rates.
She said, “We cannot continue to charge our customers the previous rate. Some bankers sell the new notes to us. At times, we get them from the black market. On every N100, 000 new notes we collect, there is a charge of N5,000. Some currency operators charge as high as N10, 000 for N80, 000.”
She warned that they might no longer engage in a transaction that is less than N5,000.
At a PoS shop at Berger, our correspondent observed the fee had increased astronomically.
Also, one Iya Ire, who operates a PoS terminal at the Egbeda area of Lagos State, said, “Here, they sell new notes; N5,000 comes with an extra charge of N500 and above, depending on how you negotiate. Then for N10, 000 new notes, it comes with an extra charge of from N1,000 and upwards”
One of the black market operators in Ikeja who does not want her name on print said, she charges as much as N500 for N5000 cash withdrawal.
She said, “I had to pay the cashier at the bank to get the new notes and that’s even because I’m a regular customer at that branch. Even at that, I still spend hours in the banking halls.
Narrating his ordeal, a PoS operator in the Magboro axis of Ogun State, Tunji Samuel, said, “Can you see how I am sweating? I had just returned from the bank. I was unable to get the new notes at the bank.
Meanwhile, around Sterling Bank in the Magboro area of Ogun State, unlicensed currency operators were spotted selling the new notes.
One of the operators charged our correspondents N500 for a N5000 cash withdrawal.
Another currency hawker, who chose to speak on condition of anonymity, said, “I am helping a staff member of the bank to sell new notes and I get a commission after sale.”
At the Computer village, in Ikeja, Lagos State, it was observed that a number of shop owners were selling new notes to customers.
One of the shop owners said, “I have been gathering the new notes for two weeks now. I was lucky to get some at a party I attended on Saturday. However, I had to pay some fees to buy additional new notes. I’m glad I am making some profit from this.”
Also, Point of Sale operators in the Ikeja area of Lagos State were charging as much as N500 for every N5000 cash withdrawn.
In Abuja, one of our correspondents paid N1,000 as fee to withdraw N10,000 new notes from a PoS agent.
However, scores of bank customers were subjected to long queues at ATM stands in Maitama, Wuse II, Garki and other locations across the Federal Capital Territory.
The same situation was witnessed at the branches of Guaranty Trust Bank Plc, Zenith Bank Plc, Stanbic IBTC, Sterling Bank, First City Monument Bank and First Bank, among others in the area.
The long queues were worsened by the ban on over-the-counter withdrawal of new notes in banks.
It was observed that the crowds at the GTBank branch in Jabi and Zenith Bank in the Central Business District, were larger than those of last week.
However, it was observed the banks’ ATMs dispensed the new notes.
The situation was the same at the Airport and Jabi branch of Zenith Bank as our correspondents were turned back at the gate.
An official on duty simply said, “You can’t make withdrawals.”
In the Bwari Area Council, PoS agents charged as much as N500 for N5000 cash withdrawal and N1,000 for N10,000.
However, the operators in the Wuye axis demanded N1,500 for cash withdrawals of N15,000.
Defending the hike in charges, a female PoS agent stated, “We are charging that amount because it is not easy to get it (new notes). Most times, we stand from morning till evening to get it and the limit is just N20,000.
On how they get above the limit, she said, “I pay to get it; I spend at least N400 on every N10,000 transaction because I have to use other people’s ATM cards. I would transfer the amount I need to someone’s account, add the bank charges and withdraw it bit by bit. I still have to settle the people whose accounts were used to make the withdrawal.”
PoS operators in Lugbe, Abuja told The PUNCH they got the new notes from currency racketeers operating in Dei Dei, adding that they also bought from currency sellers at ATM points.
Similarly, PoS operators in Ilorin, Kwara State have been imposing high charges on their customers.
It was gathered that the operators charge a flat 10 per cent on every transaction.
An agent said, “We have to ration the few new naira notes because we cannot get enough new notes from the banks.”
But the situation in the state was made worse by the refusal of banks to allow over-the-counter withdrawals in line with the Central Bank of Nigeria directives.
At the UBA branch on Murtala Mohammed road, Ilorin, the bank workers attended only to customers depositing old naira notes while those who wanted to withdraw money were directed to the ATM stands where the withdrawal limit was pegged at N20,000.
Many Asaba residents were disappointed as they could only withdraw N50 denomination at the ATMs which had long lines of frustrated customers.
A disappointed customer stated, “I came here to withdraw money but the ATM was dispensing N50 denomination and the maximum you can withdraw is N2,000, which is too bad.
“We are not even seeing the new notes; when you go to some ATMs, only one machine will be dispensing money. That’s why you see this long queue.”
Several ATMs were not dispensing both the old and new notes in Benin City.
At the UBA branch on Akpapakva Road, the ATM machines failed to dispense cash as customers waited, hoping the bank would load the new notes in the machine.
However, an ATM at a branch of Wema Bank located on the same road dispensed cash.
However, it was besieged by customers anxious to lay their hands on the new notes.
As of the time of filing this report, the ATM stand at First Bank on Ring Road was not dispensing cash while several customers waited for succour.
But the Globus Bank also on Akpapakva Road was dispensing cash with a lot of customers in the long queue.
At the Polaris Bank on Forestry Road, customers were given tallies before they could withdraw a maximum of N5,000 from the ATMs.
There was a queue at Zenith Bank, Hawkins in Calabar on Monday morning as customers found it difficult to withdraw cash.
Residents could not access cash at Heritage Bank ATMs at Unicross, but ATM points at Access Bank, Marian Road and First Bank, Ekorinin, dispensed the new notes.
Despite the assurances by the CBN that it had made the new notes available to commercial banks, there were long queues of customers at the ATMs in Kano on Monday.
Our correspondent who went round the ancient city reports that many ATMs were not operational.
At the Kabuga branch of Jaiz bank where two ATMs were giving out cash, a long line of customers sweated under the scorching sun as they awaited their turn.
The customers expressed concern over the inability of the apex bank to make the new naira notes available to the banks, noting that the February 10 deadline for the swapping of the old notes may not be realistic if the apex bank failed to provide sufficient currencies to meet public demand.
“The commercial banks cannot perform miracles unless the CBN gives them adequate notes. So the apex bank has to do something urgently to reduce the pressure on the commercial banks,” one of the customers said.
A food vendor and a PoS agent at the Federal Low-Cost, Azare, Katagum Local Government Area of Bauchi State, Mary Adeyemi, said it has been difficult getting the new notes.
She said, ‘’Yesterday (Sunday), I sent my daughter to the bank to withdraw N100,000 from the ATM so I can use it for my PoS business, but she couldn’t get it. She went to the bank as early as 5.30am but she was number 156 on the queue.
“She stayed there for the whole day and came back home at 10pm but she still didn’t get the money. I had to go to the Azare market where I withdrew N100,000 and had to pay N5,000 as charges. And I wasn’t even paid with the new notes; all the money they gave me were old notes.”
Reacting to the situation, the National President at Association of Mobile Money and Bank Agents in Nigeria, Victor Olojo, urged the CBN to do more in circulating the new currencies to address the racketeering.
He stated, “When there is scarcity, racketeering is inevitable as it births a hike in prices. CBN needs to do more in circulating the new notes, it is something that is scarce that people would try to racketeer, however, if it is available for everybody to get, there will be no issue for this racketeering.
‘’The reality of the matter is that it is not easy getting the new notes, and to get it, it must have incurred some costs. Some of these PoS operators have traveled miles away; some have also gone through a lot to make the funds available.”
He denied that mobile money agents were conniving with bank staff.
He added, “Accredited PoS agents ought to get access to funds. If an agent walks into the bank and there is a queue, the agent should be attended to. This is the way agency banking works.
‘’Generally, it is easy to assume that mobile money agents are involved in racketeering; however, it is not true because they ought to automatically have access to funds.”
Olojo further stated that any agent who gets more than the N500, 000 stipulated by the CBN would need to answer questions, except such agents have a corporate registered business, which entitled them to about N3m.
“As long as an agent has not gone beyond the stipulated limit, such an agent cannot be found culpable. Also, the agents are just supposed to stay within the ambit as stipulated by CBN, which I do not think any agent has done. The issue we have is just scarcity which makes it look like people are racketeering.”
On the hike in charges by the PoS operators, Olojo blamed the limit imposed by the apex bank, adding that operators have to go out of their way to get cash.
He said, “People are going through a lot to get these monies out, there are no monies in the banks or ATMs. They spend a lot on transport to get them and Nigerians can see that the new notes are not available.
“There are pictures and videos of Nigerians struggling in queues and this is just a clear indication of a faulty system.
“We understand the CBN means well for Nigeria but if the objective is to fight inflation and curb corruption, why should it affect the common man? It is unbearable.”
Meanwhile, the Department of State Services has said its operatives have arrested an undisclosed number of persons involved in the sale of the new naira notes.
The service in a statement on Monday by its spokesman, Peter Afunanya, accused unnamed commercial bank officials of aiding the crime.
The statement, titled, ‘DSS intercepted syndicates selling new currency notes, bank official implicated,’ read in part, “The Department of State Services hereby informs the public that it has intercepted some members of organised syndicates involved in the sale of the new redesigned naira notes.
‘’In the course of its operations, in this regard in parts of the country, it was also established that some commercial bank officials are aiding the economic malfeasance.
‘’Consequently, the Service warns the currency racketeers to desist from this ignoble act. Appropriate regulatory authorities are, in this same vein, urged to step up monitoring and supervisory activities to expeditiously address emerging trends.
‘’It should be noted that the Service has ordered its commands and formations to further ensure that all persons and groups engaged in the illegal sale of the notes are identified. Therefore, anyone with useful information relating to this is encouraged to pass the same to the relevant authorities.”