World’s first airline to offer its passengers free cover for COVID-19
medical expenses and quarantine costs, when they fly to any destination,
in any class of travel
Dubai, UAE, 23 July 2020 – Emirates customers can travel with
confidence, as the airline will cover medical expenses of up to EUR
150,000 and quarantine costs of EUR 100 per day for 14 days, should they
be diagnosed with COVID-19 during their travel, while they are away from
home. This cover is provided by the airline, free of charge to its
customers.
HH Sheikh Ahmed bin Saeed Al Maktoum, Emirates Group Chairman and Chief
Executive said: “Under the directive of His Highness Sheikh Mohammed,
UAE Vice President and Prime Minister and Ruler of Dubai, Emirates is
proud to lead the way in boosting confidence for international travel.
We know people are yearning to fly as borders around the world gradually
re-open, but they are seeking flexibility and assurances should
something unforeseen happen during their travel.”
He added: “Emirates has worked hard to put in place measures at every
step of the customer journey to mitigate risk of infection, and we have
also revamped our booking policies to offer flexibility. We are now
taking it to the next level, by being the first in the industry to offer
our customers free global cover for COVID-19 medical expenses and
quarantine costs should they incur these costs during their travel. It
is an investment on our part, but we are putting our customers first,
and we believe they will welcome this initiative.”
First airline in the world to offer free, global cover for COVID-19
related costs
This cover for COVID-19 related medical expenses and quarantine costs is
offered by Emirates free of cost to its customers regardless of class of
travel or destination. This cover is immediately effective for customers
flying on Emirates until 31 October 2020 (first flight to be completed
on or before 31 October 2020). It is valid for 31 days from the moment
they fly the first sector of their journey. This means Emirates
customers can continue to benefit from the this cover, even if they
travel onwards to another city after arriving at their Emirates
destination.
Customers do not need to register or fill in any forms before they
travel, and they are not obligated to utilize this cover provided by
Emirates.
Any impacted customer who has been diagnosed with COVID-19 during their
travel simply has to contact a dedicated hotline to avail of assistance
and cover.
The hotline number, and details of what COVID-19 related expenses are
covered, is available on www.emirates.com/COVID19assistance.
Flexibility and assurance
With the gradual re-opening of borders over the summer, Emirates has
revised its booking policies to offer customers more flexibility and
confidence to plan their travel. Customers whose travel plans are
disrupted by COVID-19 related flight or travel restrictions, can simply
hold on to their ticket which will be valid for 24 months and rebook to
fly at a later time; request travel vouchers to offset against future
Emirates purchases, or request refunds via an online form on Emirates’
website or via their travel booking agent.
Emirates currently serves over 60 destinations in its network,
facilitating travel between the Americas, Europe, Africa, the Middle
East and the Asia Pacific through a convenient connection in Dubai for
customers across the world.
Dubai is open: Customers from Emirates’ network can now to travel to
Dubai as the city has re-opened for business and leisure visitors with
new air travel protocols that safeguard the health and safety of
visitors and communities. For more information on entry requirements for
international visitors to Dubai, visit: www.emirates.com/flytoDubai
Health and safety first: Emirates has implemented a comprehensive set of
measures at every step of the customer journey to ensure the safety of
its customers and employees on the ground and in the air, including the
distribution of complimentary hygiene kits containing masks, gloves,
hand sanitiser and antibacterial wipes to all customers. For more
information on these measures and the services available on each flight,
visit: www.emirates.com/yoursafety
Travel restrictions: Customers are reminded that travel restrictions
remain in place, and travellers will only be accepted on flights if they
comply with the eligibility and entry criteria requirements of their
destination countries. Visit: www.emirates.com/travelrestrictions
Dubai residents can check the latest travel requirements at:
www.emirates.com/returntoDubai
